Terms of Service

The following terms and conditions (“Terms”) govern all use of the Winarz FZE’s websites and all content, services, and products available at or through the website, including, but not limited to, Winarz FZE Softwares, all plugins. Our Services are offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, Winarz FZE’s Privacy Policy) and procedures that may be published from time to time by Winarz FZE (collectively, the “Agreement”). You agree that we may automatically upgrade our Services, and these Terms will apply to any upgrades.

Please read this Agreement carefully before accessing or using our Services. By accessing or using any part of our Services, you agree to become bound by the Terms of this Agreement. If you do not agree to all the Terms of this Agreement, then you may not access or use any of our Services. If these Terms are considered an offer by Winarz FZE, acceptance is expressly limited to these Terms.

Use of our Services requires a Winarz FZE account. You agree to provide us with complete and accurate information when you register for an account.

Plugins and Softwares

As a member, you are granted an inalienable right to own and continue to use all plugins, softwares and themes that you have downloaded from Winarz FZE Owned Websites, even after your free-trial or membership subscription is cancelled. Whether you are a current member or not, all plugins and themes will continue to function “as is” regardless of if your membership expires.

We are committed to doing our best to ensure that all of our products and services are compatible with the latest versions of WordPress within 24 hours of any release. We can give no guarantee that products will work with older versions of WordPress, though we will work to support backward compatibility whenever reasonably possible.

Prohibited Uses

When using Winarz FZE Services, you agree not to:

  • violate any state, federal or foreign laws or regulations;

  • infringe on any intellectual property rights (e.g., copyright, trademark, patent or other proprietary rights);

  • publish, host, or transmit content that is defamatory, slanderous or trade libelous;

  • publish, host, or transmit content that is threatening or harassing;

  • publish, host, or transmit content that is discriminatory based on gender, sexual orientation, race, age or promotes hate;

  • disclose the sensitive personal information of others;

  • distribute material that is or enables malware, spyware, adware, or other malicious code;

  • send spam or bulk unsolicited messages;

  • interfere with, disrupt, or attack any service or network;

  • resell, share, or publish Winarz FZE credentials or access;

  • make any Winarz FZE plugin available for public download in ways that violate the Terms of the GPL 2.0 license.

Payments & Subscriptions

Winarz FZE is a membership site and many of our Services require either an one off pay or an active paid subscription – including Winarz FZE Memberships, softwares. By using a Paid Service, you agree to pay the specified fees, which we’ll charge you for in regular intervals (such as monthly or annually), on a pre-pay basis until you cancel, which you can do at any time on your paypal account dashboard or by contacting support.

To ensure uninterrupted service, our Paid Services are automatically renewed. This means that unless you cancel a Paid Service before the end of the applicable subscription period, it will automatically renew, and you authorize us to invoice you or use any payment mechanism we have on record for you to collect the then-applicable subscription fee (as well as any taxes). Your Paid Services are renewed for the same interval of time.

If you choose to cancel your subscription, your membership will remain active until the end of your current billing cycle.

If your payment fails or Paid Services are otherwise not paid for on time, we may immediately cancel or revoke your access to the Paid Services.

We reserve the right to refuse service or cancel your subscription and revoke membership access with a prorated refund for any reason we deem appropriate.

We may change our fees at any time. When applicable, we may give you advance notice of the fee changes. If you don’t agree with the fee changes, you can cancel your Paid Service.

Refunds

If you are experiencing a technical issue, before requesting a refund, let our support team help resolve the issue by submitting your request here.

Refunds requested after the free trial period are issued at the discretion of our support staff. No refunds whatsoever will be given for scheduled subscription payments after 30 days, except in the rare case that it is due to billing errors on our end.

If you contact your bank or credit card company to decline or reverse the charge of fees for Paid Services, we will not provide a refund and we may revoke your access to our Services in general.

Refunds are available once per person or entity and will not apply if your account is in violation of these Terms.

Free Trials

Your membership may include a free trial. We require you to provide your payment details to start a free trial. You will not be charged until the end of your free trial period.

Free trials are regulated by a few simple rules outlined below:

  • Only one free trial is allowed per person or business ever. Creating a duplicate account in order to get multiple free trials is forbidden.

  • When your free trial has ended, we will automatically withdraw payment for the membership associated with your free trial. Payment will continue on a recurring monthly basis until such time you cancel.

  • By providing your payment details in conjunction with the free trial registration, you agree to this charge. If you do not want this charge, you must cancel your membership before the end of your free trial. You will not receive a notice from us that your free trial period has ended.

You can cancel your free trial at any time by going to your paypal dashboard or by contacting us via support desk. If you cancel during your free trial, any updates, API services, and support will end immediately, however, you will be able to continue using all plugins and themes you’ve downloaded on as many sites as you like.

Support

We offer our Services ‘as is’, with no implied meaning that all Services will function exactly as you wish or with all 3rd party components and plugins.

Support is provided via support desk agents. We take no more than 48 hours to respond to support desk tickets.

We will do our utmost to support anything related to our products, however, some requests may require complex or custom work which is beyond the scope of what we can reasonably provide. We reserve the right to determine which requests and levels of support that we can and can’t provide.

You may grant our support team access to your sites in order to troubleshoot and resolve problems. It is your responsibility to always obtain a backup of your site prior to requesting support or granting access to support staff. Further, you take full responsibility for lost content or any downtime as a result of support – both on staging and production sites. We strongly recommend that troubleshooting take place on staging environments first whenever possible.

In order to receive support for any Service, you must be using the most recent version of our products, WordPress, and any other theme or plugin utilized on your site. Winarz FZE makes no guarantees and cannot provide support to anyone using outdated or otherwise altered versions of our products. We offer no support via email or otherwise for installation, customization, or 3rd-party hosting administration of WordPress itself.

Security

You will be solely responsible and liable for any activity that occurs under your username. You are responsible for keeping your password secure and you must immediately notify Winarz FZE of any unauthorized uses of its sites, its account, or any other breaches of security.

Legal Notices

Our Services are not directed to children. Access to and use of our Services is only for those over the age of 13 (or 16 in the European Union). If you are younger than this, you may not register for or use our Services. Any person who registers as a user or provides their personal information to our Services represents that they are 13 years of age or older (16 years or older in the European Union).

Our Services are provided “as is.” Winarz FZE and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Winarz FZE nor its suppliers and licensors, makes any warranty that our Services will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, our Services at your own discretion and risk.

Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of our Services will be governed by the laws of the state of Ras Al Khaimah, UAE, excluding its conflict of law provisions, and the proper venue for any disputes arising out of or relating to any of the same will be the state and federal courts located in Ras Al Khaimah, UAE.

In no event will Winarz FZE, or its suppliers or licensors, be liable with respect to any subject matter of this Agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Winarz FZE under this Agreement during the twelve (12) month period prior to the cause of action. Winarz FZE shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.